Shipping & Delivery
Most orders are processed within 24 hours during the Monday-Friday business week and are shipped from the distribution warehouse within 48-72 hours, via 3-5 business day ground delivery service (unless an alternate lead-time is notated on the product).
Orders placed over the weekend will be processed first thing Monday morning.
We will attempt to notify you via email and provide a tracking # when your product(s) ship.
Standard ground shipping is FREE for all orders $25 and over in the continental United States.
Some items may take longer to arrive:
Fast-Ship Lightweight Wheelchairs will arrive within 4-6 business days (all Fast-Ship lightweight wheelchairs are labeled as Fast-Ship).
Custom Lightweight wheelchairs will take 6-10 business days to arrive. They will arrive fully assembled, although you may need to slip on the removable leg rests.
Some Travel scooters can ship via Fedex, USPS, DHL or UPS, and will usually arrive in 3-5 business days.
Larger travel scooters will arrive within 6-10 business days via freight carrier.
Most medium to full-sized Pride Mobility or Drive Medical scooters are delivered within 6-10 business days.
The selection of some accessories on full-sized Pride Scooters, such as special seating sizes, flat-free tires, lighting packages, or turn signal packages, are considered custom orders and will take from 1-3 weeks to leave the warehouse.
Pacesaver scooters are built to order, and take approximately 2 weeks to leave the warehouse.
All medium or full size scooters are delivered via freight carrier - see details below
Orders under $50 add $9.95 standard ground shipping.
Heavy items (anything over 150 lbs), large scooters, lift chairs, power wheelchairs (other than travel and folding power chairs), scooter and wheelchair lifts, patient lifts, beds, standing frames, stair lifts, pool lifts, and some non-folding wheelchairs will arrive via a freight company in 5-7 business days from when they leave the manufacturer.
The freight company will contact you when the item has arrived at the freight facility in your area to schedule a specific delivery time convenient for you.
When we email you with your order confirmation, we will give you an estimated ship date.
If you need more specific shipping information before placing your order, please email us at email@example.com, chat with us or call us at (855) 735-1069.
International shipping is not available at this time
Additional shipping information for Hawaii, Alaska, Puerto Rico, & Guam are explained below.
Hawaii, Alaska, Puerto Rico and Guam orders incur additional shipping surcharges. Guam and Puerto Rico are considered international destinations for shipping, delivery and payment purposes.
Please email our Quotes Team at firstname.lastname@example.org or call us at (855) 735-1069 to receive a shipping rate quote for deliveries to Puerto Rico, Guam, Alaska and Hawaii.